Course Catalog

Programs & Community Impact

The second in a three-course series, this class helps case managers develop the skills necessary to establish and maintain rapport with clients, manage crises, and maintain professional boundaries. Emphasis is placed on techniques based in Motivational Interviewing, trauma-informed practice, and the strengths perspective. Working with special populations, including those with mental illness and substance use issues, will also be addressed. Finally, participants will learn self-care techniques to reduce the risk for burnout and compassion fatigue. 

  • Friday, October 20, 2017 - 9:00am to 4:30pm

This course is the third and final course in the Case Management Certificate Program (courses can be taken out of order). Homeless and low-income individuals and families have multiple barriers to locating and securing permanent, affordable housing. In this course, participants learn how to help their clients increase their financial literacy in order to obtain and maintain permanent housing. Participants also learn how to identify, prioritize and address housing barriers as well as how to work with local landlords to develop productive relationships.

  • Friday, October 27, 2017 - 9:00am to 4:30pm

The first in a series of three courses in the Case Management Certificate Program, this class provides an overview of case management for individuals and families who are homeless, at risk of homelessness, or living in extreme poverty. Beginning with an overview of homelessness and current best practices, participants will then learn the basics of strengths-based case management, client assessment, and service planning.  Participants will also develop an understanding of ethical standards as they apply to case management.

  • Friday, October 6, 2017 - 9:00am to 4:30pm
  • Friday, October 13, 2017 - 9:00am to 4:30pm

Resource Management

Keeping volunteers involved can be as challenging as recruiting them in the first place. Retaining their passion and commitment requires ongoing support and communication throughout the organization. This class will explore the following questions:

  • Monday, September 25, 2017 - 9:00am to 4:30pm

Maximizing volunteer resources to build programs and maintain operations is critical to many nonprofits today.  However, the competition for volunteer talent is strong, and attracting the right mix of skills and schedules requires updated approaches.  This class will focus on how to:

  • Monday, September 18, 2017 - 9:00am to 4:30pm

Effective engagement of volunteer talents and skills is essential to most nonprofit organizations. This class offers an introduction to the basic elements of successful volunteer engagement today, including organizational readiness, recruitment, onboarding, supervision and coaching, policies and data management.

  • Monday, September 11, 2017 - 9:00am to 4:30pm

Volunteerism is continually evolving and taking on new dimensions. In addition to the operational details of program management, effective leaders must understand larger macro-level changes and issues affecting volunteer engagement today. This class provides an opportunity to:

  • Monday, October 2, 2017 - 9:00am to 12:30pm

This is an information session for the 2017-2018 year of the Emerging Nonprofit Leaders Program. Registration is full for this session.  Please register for the ENLP Information Session on August 2nd. Thank you!

For more information about ENLP, please visit

  • Wednesday, July 26, 2017 - 12:00pm to 1:00pm

This is an information session for the 2017-2018 year of the Emerging Nonprofit Leaders Program. To RSVP, please email Thank you!

For more information about ENLP, please visit

  • Wednesday, August 2, 2017 - 8:30am to 9:30am